Changing Pages in Rwanda

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The genocide that shook the small central African country of Rwanda in 1994 is likely a faint memory for most. If it registers at all. Like too many complex, deeply rooted and violent events of the past few decades, this particular short window in time produced incomprehensible sadness. In this case, it took the form of 880,000 brutal murders.

Rwanda is in the Great Lakes region of East-Central Africa

Much has changed since then. Rwanda just re-elected President Paul Kagame to another 7 year term, with 93% of the vote. Though as those familiar with events in the region are aware, not without some question and controversy. But there’s been some upbeat news, too. The economy is doing well; coffee among the major exports. And CNN reported this week on a far more unexpected export, the up-and-coming Rwandan Reggae band, Jah Doves and their musical message of peace.

But the legacy of conflict lives on. Most notably in the faces of the children born of the violence, conceived of rape during the genocide. Teens today, most are shunned by their shamed families. Unable to afford secondary school; to use education to change circumstance.

But even here, there is hope. Thanks to a charitable organization, Foundation Rwanda, established in 2007 to help change things for these children, and their mothers. An organization JWT’s Atlanta office is proud to have been associated with from the beginning. Since that time, a small but dedicated team of people here has worked closely with the founders on a pro-bono basis to help call attention to their cause, and raise funds to begin the cycle of change.

On the subject of the work we’ve done for them, we had a bit of good news of our own recently that we’re also quite proud to share. A promotional “flip book” (shown below), produced by JWT to use at charity events, was recently recognized in its own right. To elaborate, here’s an internal email about it from our ECD, Carl Warner:

“When I was in school, Communication Arts was the advertising book every serious professional and student studied. Each December when the CA Annual was published, it showcased the best work from around the world.

CA’s judges are highly selective. This past year, the Advertising Annual featured just 155 winners chosen from 6,878 entries. Meaning just over 2% made the cut. And CA doesn’t have a black-tie, industry gloat-fest. There are no medals given. A simple, tasteful certificate is what winners receive—that, and the knowledge that the industry and aspiring students will be studying their work. For those reasons, I’ve always felt that getting into the Communication Arts Advertising Annual was the most exclusive of our industry’s 5 most prestigious award shows.

This year, the flip book that JWT Atlanta produced for Foundation Rwanda was accepted into the 2010 Communication Arts Advertising Annual. It’s a very powerful piece for a great cause.

Several people had a role in bringing this project to life: Jeff Harter, David Cohen, George Medland, Buffy Torres. (Plus Brad Kaye—photographer and Tom Janousek who did the retouching)

Very well done. Congratulations to you all. Carl”

Thus far, we’re proud to say we helped Foundation Rwanda raise funds to send approximately 500 of these children to school this year, with a goal of 1,500 in 2011. But to do so, they’ll need more help. So if you feel like many of us here at JWT do about the importance of the Foundation’s mission, we hope you might consider donating too. Every little bit helps. Click here to donate and please feel free to pass this on to your friends and families.

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Putting Conserve in Conservatism. And Liberalism.

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Marketplace.org

“Have you seen our electric bill?,” my wife Beth said. “Turn the upstairs thermostat up a degree,” she commanded (at least that is how it sounded to me.) “No,” I reasoned (I’m always so reasonable), “it will be too hot in the kids rooms at the other end of the house.” And that is how that discussion ended in at least one liberal leaning ATL HH. You see, I’m all for saving the environment, and a few bucks. But not always at the expense of certain creature comforts.

A recent story on NPR’s Marketplace, “Bringing both sides for conservation,” shed a bit of insight on my aisle straddling HVAC POV. It detailed A UCLA study of a utility’s efforts to get customers to conserve by sending them comparisons of their usage vs. their neighbors.’ The goal was encourage people to want to keep up (or down?) with the more environmental Joneses next door.

What they found surprised them. In some HH’s, particularly those identified as politically conservative, their efforts had the opposite affect. Instead of consumption going down, it went up. A result the researchers attributed to some in that demo being resistant to being told what to do by any external big brother like entity. And reacting in a way to show their distaste.

How, the researchers wondered, did the concept of “conservation,” get so far from that of “conservatism,” two words based on same root word, conserve?

Before any of my more conservative readers/colleagues blow a gasket reading this, let me share the other side of the story, a piece in the WSJ earlier this year, Even Boulder Finds It Isn’t Easy Going Green, detailing efforts in one of the more liberal places in the country to get people to do the same thing as in the UCLA study.

Even in Boulder, it isn't easy being green

What they learned was, despite how liberal or environmentally conscious folks in those parts are, its just as hard to get a large number of them to do anything to save energy as it was the conservatives in the UCLA study. And the enemy isn’t politics. It’s simply human nature and inertia.

The lessons for marketers from both of these different, though strangely similar POVs is that going green is a noble goal that some buy into, and some do not. The secret to appealing to and leveraging those on all sides of environmental issues lies in finding some sort of common ground to stand on. That’s not always possible when it comes down to issues alone. But when you have something to sell, and you want to sell it more of it than you did before, you have to find a position that is as deep as it can be, while also being as broad as possible.

In this particular case, the UCLA study drew a positive conclusion. Whatever your politics are, one thing we all have in common is the desire to spend our own money on what we want. Whether it takes the form of  cutting back to put a few extra bucks in the bank and/or save the planet, or to stash a bit of cash away to put it into a killer home theater system, the goal is the same. Freedom of choice. If you can be part of that as a marketer — giving the people what they want — you stand a strong chance of success. And isn’t that what the American way is all about?

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Google is not media, Part II

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The BrandZ top 10 for 2010

Yesterday I mentioned results of a casual though telling internal survey that led me to make the statement above, read below. Today I want to emphasize one potential takeaway for marketers, by picking up on a an idea from a presentation our director of search marketing, Jiri Vala, did at MediaPost’s recent Search Insider’s Summit. I won’t go too deeply into it since we are going to post it at some point soon. But the point was search marketing today is in a constant state of evolution. It doesn’t live in a vacuum. And it never will.

True, for many small marketers, a search only/driven strategy can be hugely successful. But for larger brands, or those with big aspirations, the importance of integrating search into a more cohesive overall communications plan — involving any of many trusted media sources like those noted in my last post — continues to increase. Understanding how to do this — and creating programs that are capable of attributing successful search results to their original media source, and/or vice versa — is one place search marketing is going.

It’s also a holy grail of sorts. He/she who can figure out a fool proof method will likely receive a buy out offer in rapid time. Until then, the teams of people most likely capable of sensibly integrating search with other aspects of the marcom mix, and then being able to make actionable sense of the data, are those with expertise across a wide variety of disciplines, including search.

Our office is one where such a team exists. There are others out there, I’m sure. If I were a marketer facing complex challenges in dynamic markets, I’d engage one of these sorts of shops in dialogue. I’m not sure anyone has all the answers yet (Jiri and co, correct me if I am wrong here). Because in the future, no matter how many years BrandZ names Google the world’s #1 brand, the inability to closely tie search marketing to the rest of the trusted media landscape will have a major impact on everyone else who wants to be on that list.

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Google is not media. But it is the message.

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Newsflash. Once again, for the 4th year in a row, our WPP sister firm Millward Brown Optimor has named Google the world’s #1 brand of any kind. Surprise, surprise, surprise.

Interestingly, our company recently did a far less scientific piece of research among our own employees that also said something uniquely enlightening, though entirely different, about Google.

Members of our media/experience team circulated a one question internal survey asking everyone to list their three favorite media sources.  The intention was to use the results in an orientation session to show how diverse our own media preferences are. And the results confirmed it, with nearly 125 “top 3″ sources collectively named.

But what jumped out at me was not the variety of unaided answers. Nor the overwhelming dominance of CNN (see Wordle results below, kudos CNNers), across almost every department in the agency (other crowd favorites were ESPN, MSN, Fox News, ABC, Wired, along with one medium, radio).

Mighty Google looking more like David than Goliath

What jumped out, rather, was in fact, what didn’t jump out; Google.

Think about that a minute. In a world where Google plays such a pervasive role in so many people’s lives, in an industry that’s been pretty much turned upside down by the immense power of Google itself, a relatively small number of us “industry insiders” think of Google as a “media source.”

While I suppose this shouldn’t be totally surprising, I found seeing it so clearly to be pretty enlightening.

To be quite clear, this doesn’t lessen Google’s omnipresent and ever-expanding role in pretty much everything.  But it does lead me to say this; Google is not media.

What is Google then? A tool? A platform? An aggregating oracle? The Gutenberg Press of the next millennium?

Personally, I think it most closely resembles a medium. Though this doesn’t exactly fit either, since I think in the technical sense, the Internet is the medium.

One thing is certain, though. As Marshall McLuhan pointed out (for those in the Google generation not… errr… um… experienced enough to have been forced to study this in college, see this great clip I caught the other night from Annie Hall, though you might not have heard of that either), in the grand scheme of things, it is not the content itself, or any single provider of content, that is most responsible for the way people interact with media, or the changes media can bring about, but rather the medium itself.

On that note, the results of the research are clear. Despite our overwhelming love of select media brands to keep us informed and engaged, the medium is still the #1 message. And the message is, at least as far as I’m concerned, I should have bought Google at $95.

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A look at the last TechADE; what brands will be around to see the end of the next one?

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I’ve been sending out some old fashioned holiday cards, which I still think have a special if not minor place in the current world, even if my blogging pundit friends think their time has past. And in my notes on the back, I remarked it is hard to believe the “ZerOOs,” are over, and that I hope the “TEENs” are good to us. And easier to survive that living with actual human teens (like the four that cause daily havoc in my house).

As usual, I amused myself with my witty names for the past and coming decades. Great names, I thought; the ZerOOs and the TEENs.

But I just came up with something better and more fitting while reading a piece about the past decade in tech, and how so much has changed. So I’m officially renaming the ZerOOs from here on in: the TechADE.”

Think about it, so much has gone on since the entire established tech world put their collective heads in the sand waiting for Y2K to destroy civilization as we knew it. And when the clock struck 12, and nothing happened, and everyone blew out a collective sigh of relief, and realized, there was a whole lot of new stuff going on.

Boy, was that an understatement. And the pace of change has accelerated every day since.

I’m not going to reiterate everything the piece I linked to above said, it’s a good read if you have a few mins. But what occurred to me was what has happened to all of these brands. Some that have come from nowhere, like Facebook, others that have risen from the potential ashes like Apple, and still others that have faded into obscurity, like Geocities (RIP). Wow, it’s been a busy and remarkable span of time. Looking back, I cannot think of any better way to refer to it than the new name I’ve coined above.*

We have a saying at our shop, “Great Technology Can Be Leapfrogged, Great Brands Cannot.” And I still believe in it. But the trick to brands in the tech space living on for another decade is not simply to do a lot of branding, but rather, to embody the brand itself. To create an experience that is the brand, and a brand that is the experience.

There are a lot of great companies, products and services that are doing this today. How many of them will be around when I follow up on this post — if that is what we call it then — in another ten is another story. Will any of the brands changing our lives via technology today even exist on 12/27/2019? Only the most customer driven, and dare I say “Brand Savvy” need apply.

That is, after all, what happens to teenagers. Some, like the ones Springsteen sang of in Glory Days, end up fat and old and bald. Others get cooler, smarter and more successful as they grow up.

Which ones will be which is anyone’s guess at this point. But it won’t be dumb luck. It will take astute and unwavering dedication to the brand to be here for the long run.

How we build and manage those brands will no doubt continue to change. I, for one, look forward to being among those who are here then helping to drive it.

To use a term that is sure to be looked at as a huge cliche come 2019, I’m ready for you Teens. “Bring it on.”

*OK, someone else has the domain but it was about squeezing lemons, not the passage of time.

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A Decade Under The Influence. Of Words.

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Heard a great piece last night on NPR’s Fresh Air, an essay on The Decade In Words, by Cal Berkley Prof Geoffrey Nunberg. Made me think really hard about two things. First, OMG we are about to finish a DECADE?! I’d hardly even given this any thought. Where did the zerOOs go?

Second, having spent a good part of the past decade personally toiling in the tech and digital space, I realized what I’ve been doing much of this time, helping launch, save, resurrect, reposition and otherwise, sell sell sell a lot of tech driven merchandise, I guess I’ve inadvertently played a role in implanting these new words and phrases in our vocabularies.

If that troubles you, my apologies. But come on, a guy has to make a buck somehow.

On the other hand, if you are OK with this, please, hold the applause.

Anway, Nunberg points out that for 2009, the NPR fresh air logoOxford American Dictionary says the new word of the year was easy to pick; “Unfriend,” the verb. But that to look back on an entire decade and select a single word or phrase that can represent the entire span of time, that is harder. 

Of course there is the obvious “Google.” And iPod. And Wi-fi. And HD. And WMD. And the entire new use of “green.” And the ubiquitous “9/11,” which may in fact be it. It’s certainly something we can never let ourselves forget, but to represent an entire decade, I’m not sure…

Merriam-Webster, he points out, says 2006 gave us ringtone, spyware, and biodiesel. And even “big-box.” What did we call all those giant stores before? Surely they were there in the 90s, weren’t they? Where did we shop?

I personally like two acronyms slang words that became part of the common vernacular during the past 10 (not for all but for those in the tech-know) that come from the world of txt, which, if I’m not off, is also a potential winner that could represent the past ten tech driven years filled with ups and downs. And a few more downs.

But I’m placing my money on two wild cards. First, my runner up, “WTF.” Not going for shock value here or to be crude. I didn’t make it up or popularize it — Americans like all of us did.  But I chose this because, when the dot com boom crashed shortly after the start of Y2K, and many of us checked our 401Ks, I think all anyone of us could really say to ourselves was, “WT_?!”

Now fast forward nearly ten years and it happened all over again. But this time, looking back at the ‘The Decade Under the Influence,’ I think we all have the perspective to roll with the punches. Or at least a new slang word  to make it sting a bit less. Which is why I am going to close with my word to represent the zerOOs,  a big, hearty, “LOL.” And that is the winner in my  ebook.

Hey wait, what about “Kindle?”

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Gogo takes on new new meaning; this will “Make It Big”

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While the image of George Michael and his one time singing mate Andrew Ridgeley still pops into my head when I even think of the phrase “Go Go,” as in “Wake me up before you…,” (from their hit early 80′s album “Make it Big“), I think I am on  my way to a cure. I wrote this post (with final edits today on the ground in ATL) from a middle seat on Delta 1777 LGA to ATL using Gogo Inflight Internet service and it is absolutely amazing.

gogo logoIf you’ve not tried it before, there is nothing to stop you next time you are on a flight that is Gogo (or as the airlines are saying, simply Wi-Fi) enabled. There is a free trial offer on the home page as soon as you open a browser in-flight and you might also see some Gogo people in many terminals handing out free passes. Take them and try it.

While there are certainly many out there who deplore the era of Internet/communications/connectivity everywhere, I for one welcome it. And like it or not, we seem to be moving down this path with 100% certainty, so, either embrace it or ignore it. But it is here and getting better all the time.

Gogo is currently on most if not all Airtran flights, a lot of Delta flights, some AA flights and more and more carriers look like they are signing up all the time. The service has been consistent on the two flights I tried it (once free, this time I paid and it went very smoothly) and the speed is quite decent.

Gogo is a service of Aircell, a major mobile communications company that, in case you were interested, has nothing to aircell logo do with remote Wi-Fi provider Boingo (available in many airports) and the confusion between the two is likely to be as strong as my own at first between Gogo and the eponymous song I alluded to above. In fact, on a recent flight, a fellow passenger of mine came down the aisle yelling to the Gogo representative handing out free passes, “Boingo guy, Boingo guy! Can I get a free pass?!”

But this too will end, as people discover it. More later, time to land. Thank you Gogo, you are amazing!

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Redbox, Redbox, Redbox!

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Marcia, Marcia, Marcia!

Marcia, Marcia, Marcia!

Thanks to endless reruns in syndication/cable, sitcom fans of all ages are familiar with the infamous line from The Brady Bunch, “Marcia, Marcia, Marcia!;” mid-sister Jan’s cry for attention vs. her more popular sibling. I can’t help but make a connection here to Redbox, the fast growing $1 a day movie rental kiosk sweeping the nation. You can’t read a business pub/site without hearing about them it seems.

So now it’s my turn to add to the hoopla.

Redbox, Redbox, Redbox! Redbox, Redbox, Redbox! Redbox, Redbox, Redbox!

It seem to me Redbox is the new Marcia Brady of the entertainment industry. And boy did it happen fast. I’d personally never heard of them until last winter in a small Colorado ski town when I tried to find a video store and was told there were none but there was a Redbox at MickyD’s. Huh? But I went there and became part of the cult.

Anyone who lives in a city like NY or SF might not be as familiar on an in person basis. And if you are the type that would read this, I am going to guess you may not personally be a big Walmart shopper. Or at least you might not admit it publicly. But where I live in the Atlanta burbs, Walmart is part of the fabric. Not my #1 place for groceries, but how can you not go there to keep the family supply chain well oiled? I actually have three stores equidistant to my house. So I personally don’t need to read about how well Redbox is doing.

Case in point, the other day I had to return a crock pot we purchased and found broken when we opened it. As I approach customer service, there was a line of like 20 people. I won’t go in to details but let’s just say they were a good cross section of real Americans. Redbox Kiosk1a

AAAARRRRGGGHHHH!!!! I do not want to be on that line for an hour to return the crock pot that shouldn’t have been broken in the first place. But wait! Light at the end of the tunnel! As I get closer, I realize there’s only one person on the customer service line. The rest are waiting to take their turn at the Redbox! Eureka, I am saved.

Point is, Redbox is a phenom. And as you might expect — here is the Jan Brady part of the story — Hollywood is none too happy about it.  Studios are barking that the low price will compromise sales of DVDs and some are conspiring to withhold new titles from Redbox for the first 30 days after release. DVDs are down over 13% this year they say and bound to go lower if you can rent them this cheap.

Not everyone in LALA land agrees. DreamWorks for example sees higher rent to sale conversion from Redbox customers. That might be a characteristic that’s more applicable to animated films which kids watch repeatedly. But they may have a point. According to Walmart, they believe the low price encourages people to rent more movies than they would if the price was higher, so it may be pretty much a wash.

Either way, Redbox has everyone on the run. Blockbuster is closing stores and readying additional Blockbuster Express kiosks of their own, with partner NCR that will one up Redbox with double the capicity in each machine.  Netflix is watching closely for certain. Apple likely as well.

All of this points to something much bigger that’s happening. People want to serve themselves. Especially if it is fast, convenient and maybe even saves them money.

Welcome to the dawn of the self serve economy.

Leading the way, NCR.  Their recent study shows 40% of shoppers in Canada would welcome the addition of some sort of self service machine to help them find products vs. having to find the ever more elusive salesperson. While 50% around the world say their likelihood of  using self serve tech has increase in the past year. NCR’s own work in the airline check in kiosk market likely has paved the way for that.

I for one am all in favor of more self service options and hope we all find more in the future. Counting the days until they put a Blockbuster Express in at my Publix. Until then, I may even try out that Redbox at my Walmart. If only it had been able to also do the return on my broken crock pot and pointed me to aisle where I’d find a new one…

Coming soon?

@ericadman

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Where were you on 9/11? My Story Began With a Pitch

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People often say they remember major life/world changing events — assassinations, deaths, disasters, etc. — by where they were. They vary from generation to generation. I don’t personally recall when JFK was shot (I was a wee lad) but my parents certainly do. But pretty much anyone who might read this will recall where they were on September 11, 2001.

WTC in memorium

In memoriam

My own story is rooted in my being a born and bred but now ex-New Yorker. And also as a roving ad agency new business pitch leader. You may think this sounds immediately pithy — Eric, how can you talk about something so trivial as advertising and your silly job when so many people lost their lives. That’s fair to say, but the fact is this was the way it happened to me, and I’ll not forget it as long as live. Writing it here today is my way of sending my own thoughts and prayers to all those who were less fortunate than I that day.

The story actually began about 8:30 am, Sept. 10, 2001. Our Delta flight banked in low,  right over the financial district. It was a beautiful clear morning and a team of us were coming from Atlanta for a final presentation in our NY office. We were then part of the Bates global network, which since became part of JWT.  I was in a left window seat, sitting with my friend and then colleague Jamie Slotten. One of us said, “wow, look at the World Trade Center, I’ve never seen it from so close in the air.”

And it was true; I’d flown into the City dozens of times, but had never followed this exact flight plan.  We marveled at its magnificence in the early morning light. It was so close, we felt like we could touch it. Who knew that would be the last time we’d see it. And how strange in hindsight to have had a reason to discuss it. While I’m not especially religious, to this day I feel divine intervention was at work, giving me a chance to see my beloved New York, the way I remembered it, one last time.

symbol scaner

A Symbol scanner

We were pitching Long Island based Symbol Technologies, an amazing but low profile company that, if people did know them, it was for their ubiquitous super market bar code scanners. But they deserved to be known for much more. Aside from being a pioneer in driving the adoption of bar codes, they pretty much invented Wi-fi, though they didn’t call it that then. They were so far ahead of the curve, they hadn’t realized the broad consumer value it could possibly have. For them it was merely an ingenious means of allowing hand held scanners used in warehouses and factories to “bloop” things (my own slang for scanning something, from the sound it makes) so the scan would transfer back to the network.

But their management had realized it was time to take credit for the amazing things they’d done and had coming. And they’d turned to us, along with two other finalist agencies, to talk about bringing their story to life.

The meeting at 3 pm or so went quite well. The clients congratulated us and said they’d make a decision the following week. Then we zipped off to LGA to get home. But an ominous storm blew in, planes was grounded, and it was after 11 pm when they finally cleared our plane to depart; the only Delta flight that night I believe to get out.

We landed well into the early morning. On the drive home 30 miles North of the city, I got a speeding ticket doing about 75. The only one I’ve ever got in a city that drives 80 even in heavy traffic. It was 3:30 am! I was the only car on the road, one mile short of my exit. Come on officer, I’ve been on the road since 4 am yesterday. $150!? Arrggghhh. At least the pitch went well.

I’d only gotten about 4 hours sleep when the phone woke me. Put on the TV, something happened… shock, disbelieve. I was just there 24 hours ago. It was a plane? Oh my, another!

Like everyone, I was in shock. But for me, though I didn’t end up knowing a soul who perished that day, I took it very personally. It was my City. They were my People. I was just there. And it could have been me.

A few days later, I learned our friends at Symbol had an even closer brush. They’d stayed in the City that night for an 8 am meeting at a rival agency and their office was in lower Manhattan. The pitch was going on when the first plane hit. They are said to have all gone on the roof to see what was happening. Then the second plane came nearly over their heads… I can’t even imagine. It brings tears to my eyes now thinking about it.

I don’t know if this had anything to do with the outcome, but Symbol never did hire an agency. Nor did they stage any  effort that I could see to grab a piece of the branded glory they deserved. Most of the people involved moved on. Eventually, the company was sold to Motorola. And this story, of their plan to let the world know who they were, has been largely untold. Until now I suppose.

I’ve never discussed this with anyone from Symbol since. Or with either of the two very gracious consultants involved (one sadly passed away a few years after). I never had a chance to share my own grief, and hear more of theirs. If anyone of any of you happens to read this, I’d love to hear from you, perhaps simply to say hello. As in a way, I feel we were all there together that day.

NYC 1600

New York City as imagined in the 1600s

I often say, half seriously, advertising is a silly business. But I’m proud to be in it, and to have made it my life’s work. So I am forced to view the world through my own stilted marketing infused lens. Like it or not, this is they way I experienced 9/11. It began for me with what at the time seemed to be an important new business pitch;  a meeting which in the grand scheme of things now is seemingly meaningless.

But not to me. My name is Eric Hyman. I blog and tweet as ericadman. I grew up in Manhattan and called the city home 9 years after graduating from college. I’ve been in Atlanta now for 17 years and love my adopted home. But I am still a New Yorker. It was 8 years and a few hours ago that the events we call 9/11 took place. But it still seems like yesterday. And my New York adman’s heart goes out to all who feel the same way.

@ericadman

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Reporting vs. Reforwarding the News: How Digital Media is Taking Down the Real News Business

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I talk a lot about the convergence of traditional and digital media and marketing. I recently asked who will pay to entertain us when there is no money going into advertising that supports the creation of entertainment (“When a brand becomes the sum of its links…“). Now I’m going to up the ante by asking, when everyone is a news source, who is actually going to pay to report it?

Always a breath of...

Always a breath of...

I heard an interview on NPR’s Fresh Air with Pulitzer Prize-winning journalist Alex Jones (the journalist, not the conspiracy theorist mind you, that’s the other Alex Jones). He is on to talk about his book, Losing the News, and the crisis facing impartial reporting.

It’s a long interview, nearly 30 mins, but worth a listen. While some might say Mr. Jones is a liberal, I think he is simply an informed reporter. His background, in addition to winning a Pulitzer, includes hosting NPR’s On The Media, and host/editor of PBS’s Media Matters. He’s also director of Harvard’s Shorenstein Center on the Press, Politics and Public Policy. And his family owns a small town newspaper in Tennessee. So he seems to have some cred here.

What he had do say was more about how the ad supported media biz has changed so drastically that there is not a whole lot of money left to put reporters out there who actually report on the news, vs. replay the news that they receive from others, often with their own reinterpretation of what the news says. And often this comes with a huge price; misreporting or reinterpretation of the facts.by Alex Jones

He points out that many of the most popular “reporters” in today’s media don’t consider themselves to be actual journalists, but rather entertainers. That’s certainly OK, except when you realize that these same entertainers are the primary news source for a great number of our fellow Americans. My own wife is a home care medical practitioner and she visits folks like this daily. The stories she shares about what these people say about the news are incredible and pretty scary.

What’s this have to do with digital media? Plenty. As digital media, and the zillions of new news authorities — OK, I’ll admit it, me included — siphon off readers from mainstream news outlets, so goes the money with the ad revenue. And when the ad revenue goes, the reporters go. And when that happens, WHO IS LEFT TO ACTUALLY REPORT what is going on, vs. re-blogging, re-tweeting, re-interpreting it?

Where does that leave us? With a limited number of news sources, less investigative journalism (traditional or digital) and less truth. And with that final aspect of the deal, well, there goes the neighborhood.

On the subject of truth, Mr. Jones mentions how so much of what is reported by these entertainer/reporters that feed news to so many is not so much truth as it is propaganda for one side or another (not taking sides here, just telling it like it is).

And he said somethign I found so truly compelling that I had to write this post.

“Truth is the antidote to propaganda,” Mr. Jones said.

I’m not sure what any of us can do about this ourselves. But perhaps we can all consider the importance of supporting our local media sources because sometimes they are the only source of truth to keep our own local governments in check. He cited an example of The San Diego Union-Tribune which won a Pulitzer Prize in 2006 for its reporting on the bribery scandal that landed Rep. Randy “Duke” Cunningham in prison.  A year or so later, the paper had to close the Washington office that uncovered the scandal due to huge ad declines.

Wow…

Yes, digital media has vastly improved our lives. I’m as big a supporter as any. But as it takes over, let’s realize there are dangers that exist that undermine much of the fabric of our lives. Change comes with a price. Let’s not all blindly let that price be the truth.

Follow my occasional ongoing musings and observations @ericadman on Twitter.

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