I know we all like to think that people love to see our ads, but there are people out there looking to build tools that allow people to block or skip the beautiful advertising we create. I know… it’s hard to believe that anyone wouldn’t want to see that “HeadOn – Apply Directly To The Forehead” commercial every ten minutes, but there are people out there who desire to consume ad-free uncluttered media.
Browsers, like Firefox, have add-ons, like Ad Blocker Plus, that allow people to block out all online advertising and replace it with images of their choice. Another ad-killing Firefox add-on is Readability, which allows people to remove all the clutter from a webpage and only display the main body copy in a single, easy to read and print column of text.
DVRs, like TiVo, are another great example of people trying to avoid watching advertising.
And Augmented Reality is also trying to get into the game. People at Fast Company and MIT have written about future heads up displays that will allow real world advertising to be blocked out or replaced all together. For example, imagine 2015, you are wearing augmented reality glasses, walking down the street and all billboards, posters and logos in your view will be able to be replaced with photos or web applications of your choosing, in real time.
I’m not here to say that this is a bad trend or a good one. Obviously most of the great content online and in the real world is ad supported and most of us take it for granted. But we will still need a way to spread the word about new products and services. What does this trend mean for the advertising industry?
A big goal JWT for the past 5 or so years is to create ideas that people will want to spend time with. This couldn’t be more true today with technology giving people increasing control over the advertising they see. To counter this, advertisers also have a host of new techniques to break through. Product placement and sponsorships are an obvious answer, but to really make an impact in this new paradigm, advertisers need to create ambient ideas OOH, engage in social media, produce longer form content and build online & mobile experiences that people find useful or entertaining.
In the comments, let us know how you think advertisers can engage in this new environment.
This is a little belated, but we wanted to sincerely thank John Battelle for visiting the Atlanta office of JWT. He walked us through a fantastic presentation and we had a great question and answer session afterwords that delved into some really interesting topics.
Effortless Experiences… aahhhhhh, doesn’t that sound nice? But what does it mean?
It simply means being able to do things very easily. And we, as creatives, have the opportunity to create these experiences everyday. But rather than get into the weeds of the daily ad grind, let’s take a look at some of the technologies enabling the next generation of ever-more effortless experiences.
The Semantic Web
Tim Berners-Lee, father of the World Wide Web, is known for predicting that Web 3.0 will be centered around the “semantic web.” The semantic web is a difficult concept to understand, but essentially it is when the internet understands naturally-phrased questions and answers them in the simplest ways possible. For example, I can ask how many people visit the Burger King near my house. The semantic web will find out where I live, where the nearest Burger King is and will then search through Burger King franchise reports to deliver the most relevant information to my question.
The semantic web is still theoretical, but we do see elements of this slowly coming to fruition. Remember that Wolfram Alpha website? Yeah, that was kinda semantic web, but its uses were pretty limited. But take Google for example, their search algorithm is so sophisticated that you can type in questions in normal human-speak, as opposed to keywords and advanced operators, and Google delivers a set of pertinent results. This has especially improved with the addition of local results and info from our personal social network connections. Many of these Google upgrades were included as a response to Bing’s debut already containing these features.
However, is there such a thing as effortless experiences outside the murky waters of the semantic web?
Yes! And this is where things get really fun!
Touchscreens and Applications
Take for example, the iPad and iPhone. These devices appear to have an interface intuitive enough for toddlers and the elderly alike to be able to pick up and use without any training or instructions. Many of the current iPhone features are not new to the mobile category, but those features never really gained much traction on pre-iPhone smartphones for one BIG reason: Interface Usability. This is where Apple excels. To see what I mean, watch this 2.5 year old figure out how to use the iPad:
And here’s another clip of a 99 year old rediscovering that she can read and write again, thanks to the iPad:
Motion Controllers
Yes, interface, the great equalizer. Computers in the past were for data processors, hackers and people who understood CLI… until the first Mac with a graphical user interface (GUI). Video games have also experienced an interface revolution with the advent of the motion-sensing WiiMote, opening up gaming to an untapped audience. The video below shows seniors at a nursing home trying their hands at some Wii Bowling:
Speech Recognition
Another interface area we see building momentum behind effortless experiences is the realm of speech recognition, dictation or speech-to-text. This is where you can speak into a microphone and software translates what you say into text. Taking it a step further, you can say, “Open my documents,” and the computer completes the task. This has been around for a while, but is only now becoming reliable enough to be useful beyond early adopters. One of the early pioneers of this technology and current leaders is Nuance, maker of Dragon NaturallySpeaking. The software works surprisingly well and if you haven’t tried it yet I suggest you download their free mobile application.
So, what does “Effortless Experiences” mean for advertisers?
The central idea behind this entire trend is “simplicity.” More importantly it is taking complex tasks or information and allowing people to experience them with the least amount of effort. No matter what you are doing, people appreciate when complex things are made simple.
If you aren’t a user experience expert, but are more of a content developer, consider infographics as the type of effortless experience you can provide. Check out Fast Company’s Infographic of the Day website if you want to see some expert examples.
And if you work more on the business end of the agency, consider the vast amount of mind-numbing presentations you give or receive on a daily basis. Wouldn’t it be nice if the key points, conclusions and recommendations were presented in ways that were effortless to identify, understand and implement? That is what we are looking for – Effortless Experiences.
And if you’ve made it this far, thank you! Your reward is this video of a cat playing with an iPad:
Whether you realize it or not, I’m sure you’ve fallen victim to one of the most effective marketing tricks in the book – sucking people in by providing them with engagement statistics. It’s a tough concept to wrap your head around initially, but once you understand it, you notice it everywhere – the endless feedback loop of engagement statistics.
The draw of this is most apparent in video game addicts. Do you know someone who is obsessed with improving their XBOX Gamer Score or getting enough XP to level up their character in WoW (that’s World of Warcraft for you n00bs)? Do you know a Facebook addict that is consumed with seemingly mindless apps like Farmville or Mafia Wars? Why do they care so much about something that has little to no effect on their real life? Because their stats are constantly shared with themselves and their peers and it becomes a status symbol or competition of sorts. It also taps into the OCD in us all – a desire to make progress and accomplish things.
However, this isn’t just limited to gamers. Take marketers, like myself. Too much of my time is consumed with checking email because I hate to have things on my to do list or unread email messages. I also spend a lot of time on Google Reader making sure to keep up with my RSS feeds and to make sure I continue to share and read shared items with my peers. Actually, when I think about it, much of my online life is trying to suck me in even further with engagement stats and feedback loops: Twitter followers, RTs, DMs, @ replies and lists; Facebook friends; Netflix Queue lists and rated movie counts; and Foursquare check-ins…
There is a debate to be had about whether this is a healthy trend or not, but I’m not going there because I feel like there is no turning back now. People, like myself, enjoy being able to see statistics on our own behavior and being able to compare that behavior with friends’. However, I do recommend moderation and reflection on our behavior. Most people reading this blog consider themselves savvy marketers or advertisers, so we should be able to spot these techniques designed to encourage re-engagement. Feel free to get sucked into these binges of OCD behavior from time to time, but know when to say “enough is enough.”
On the other hand, from a marketer’s perspective, giving people access to statistics is a valuable tool to encourage re-engagement. Use it wisely.
I’ve had an unfortunate series of events happen to my digital life over the past few months, but have learned a couple very valuable lessons from it. The unfortunate series of events began with a 500 GB hard drive failure on my home desktop PC. It had my entire life on it from 1996 to present day. All my pictures, movies, music, contacts, calendar entries, bookmarks, etc… you get the picture. Luckily I kept an external 500 GB backup drive, which I had updated a couple months before the crash. I bought a new (1 TB) hard drive for the computer and was able to recover most of my important files, not including anything new since the last backup.
Then a month later I dropped the backup drive and poof, all those backup files gone. Good thing I had already restored them onto my PC. But that’s not all. A week later my (jailbroken) iPhone went into a hacked-app coma, never to awake. That means I lost all my apps, music, pictures, videos, contacts, calendar entries, etc… AGAIN! But once again, I’ve been using the backup feature on iTunes and was able to restore everything I lost, except for the month of content since the last backup.
So, lesson #1 (and it’s been said millions of times, but couldn’t be more important): BACK UP EVERYTHING THAT MATTERS TO YOU! Back it up online, back it up on external drives, back it up on facebook and your phone. It doesn’t matter how you back it up, just make sure you have extra copies of the files that matter.
As history has progressed, humans have stored information in less and less stable mediums: stone, wood, papyrus, parchment, paper, magnetic tape, floppies, CDs and now hard drives. Each development more likely than the last to be destroyed or erased, reinforcing the need to have backups (unless you have the time to chisel your family photos into stone).
The second lesson I learned is how nice it is to start from scratch, remove some clutter and set up your phone or computer better the second time around. When my devices crashed, I didn’t rush to immediately restore them back to the cluttered messes that they were before the crash. I slowly added stuff back to the devices that I knew I was going to use and avoided downloading or installing the apps or programs that slowed it down, or in the case of jailbroken apps, that crashed my phone. I also took the opportunity to test new programs, apps and especially browser add-ons. Think of it like spring cleaning and your PC or phone can come out running much better than it did before it tried to erase your past.
UPDATE: I’ve been reviewing a few online backup sites recently and many seem like very good options. Low cost, easy to use and secure stability.
The Social Media Landscape has become so complex that something needs to be developed to help us manage all of our profiles.
There is a quiet battle brewing under the shiny-new-thing syndrome we all are guilty of from time to time. This battle grew out of the complexity and exploding number of websites the average internet user has profiles on today. Modern advertisers and marketers are especially plagued by the inability to keep up with all the comments, inboxes, and instant messaging clients we use to communicate with our family, friends, coworkers and clients.
This provides an opening for smart companies to build an all-in-one online communication dashboard. And this opening gets bigger and bigger as companies like Twitter, Facebook and Google keep rolling out more and more open platforms and APIs. This allows other websites, widgets and mobile apps to have greater access to content and information from those platforms.
Friendfeed was obviously the original social network aggregator, and Facebook mimicked their methods and then bought them outright. Now Google has ambitions with Google Wave, but there are still gaps for an all-in-one online communication dashboard that both pulls and pushes content from all other communication platforms.
I’ve seen a few emerging spaces where companies are trying to partially realize this dream. The first battlefield is combining IM, Email and Social Network communications and content into one chat client. The two rivals I’ve found in this space are Trillian and Digsby. Each are strong contenders and pull from many of the same sources. I am currently testing Trillian on my work laptop and Digsby on my home laptop. I prefer Digsby’s IM client and chat window layout, but like the look of Trillian’s pop-ups better. In my opinion either works fine for my needs, both are strong contenders in the all-in-one space, but neither are quite there yet.
The second area where I see a battle brewing is the content uploading battlefield. This is where you can login to one place and post text, images, videos and other content to all of your social network profiles. Both Ping.fm and PixelPipe have a lot to offer in this space and also push to many of the same sources. Both also have mobile apps, which is awesome for posting content on the go.
I’ve also seen a third battlefield begin to emerge after having a conference call with a company called Buddy Media. They provide a dashboard that manages the layout of Facebook Fan Pages and Twitter Profiles. Very cool stuff, but still in its infancy.
Have you seen any other similar tools like this that would make all of our online lives easier? If so, please mention them in the comments section below.
We were recently granted access to the Google Wave Developers Sandbox and are testing out our first Google Wave Embed on this blog for everyone to see!!!
Ok, we kinda lied, but it’s not our fault. Everyone can’t see this, thanks to Google’s developer rules, but you lucky few who have access to the developer’s sandbox (sorry again, that’s not the same as the Wave Preview) can see this and I’d love to hear how you’re using it. Comment down below, in the Wave, and share you’re cool implementations, extensions and ideas.
For everyone else, you can get a little taste of what the developers are up to over at the Google Wave Samples Gallery. There’s all kinds of cool extensions and bots for sites like Craig’s List, Twitter and IMDb. And everyone, please share you’re thoughts about Google Wave, the Preview and the Developer activity in the comments section below.
I’ve heard a lot of prominent tech pundits, out of the 100,000 lucky people to get invites in the first week of Google Wave, say that it’s a disappointment. Because I see this as the logical next step in communication, affecting everyone online, I chose to disagree. Remember the first time people heard of computers, text messages or Twitter? Many were like, “ok, I understand what it basically does, but why would I need it?” However, these things all offered unique forms of communication and eventually people eventually found uses for them.
I just received my invite last night and while there wasn’t a lot for me to do in there right now, I still see it as an amazing (and free) way to collaborate with people. There are ways this could impact almost every business, industry and person’s communication habits. Imagine for a second how you could use the video and image uploading, text collaboration and especially the timeline feature for planning your next ad campaign with people located in different cities. If you already have a Wave account and don’t know what I’m talking about, then go to the “new wave” area at the top and type in “with:public”. This will let you see all the public waves taking place at any given time. Explore a little and let me know what your thoughts are in the comments section of this blog.
And image recognition-based, where images and information are displayed over recognized images from people to book covers to barcodes:
Once the hardware and software interfaces (voice command HUD?) are perfected and these two types of AR are intuitively combined, we can see some truely paradigm-changing applications.
But I digress, most companies are involved in charity already, however many don’t realize that people want to hear about and get involved in those kinds of things. In addition, especially for B2B companies, it might be tough to get people excited about their products in a social media environment. That’s where cause marketing can help (aside from the obvious philanthropic benefits of the charity itself).
Now thanks to the rise of social media, cause marketing and social good is at an all time high and frequently used by PR agencies as an effective technique to raise brand awareness or repair a damaged brand (see Eric Hyman’s previous post on Michael Vick and his Humane Society work). David Hessekiel, President of the Cause Marketing Forum, told Ad Age that “In 1990, cause marketing spending was a bit more than $100 million, this year, it is forecast to reach $1.57 billion.”
Any foray into social media cause marketing must be authentic and substantial. An insincere program may do more damage than good. It must have a relevant cause to your line of business, but still must be considered an important cause (sorry, but “Save the CEO’s Private Jets” might not cut it, unless it’s a sarcastic Jet Blue campaign). It must also have a way for people to get involved and make a significant, measurable impact with their investment of time, attention, effort or money.
GOLD: More than Footprints: TripAdvisor and Conservation International, Doctors Without Borders, National Geographic Society, Nature Conservancy and Save the Children
TripAdvisor invited consumers to vote on how it should allocate a $1 million donation between five nonprofits. Using social media, TripAdvisor generated more than 1million votes, 1.4 million views of a video on YouTube and numerous posts, resulting in improved impression of TripAdvisor by 56 percent of members surveyed. The biggest donation went to DoctorsWithout Borders ($392,000).
SILVER: Best Buy@15 Challenge: Best Buy and Ashoka Youth Venture
Best Buy and Ashoka Youth Venture, an organization that encourages youth entrepreneurship and social action, engaged teens to form teams and use social media to vote for cause projects of their choice in order to win one of 15 $10,000 grants. Word of the contest spread mainly by blog, social media profiles, e-cards and message blasts. The initial goal of attracting 20,000 votes was met in the first four days, and overall 151,419 votes were cast in six weeks through text messages and the web.
We’re the Atlanta office of JWT, the largest US agency network. Our expertise is working with challenger brands. Either up-and-comers looking for an edge on their larger rivals, or more established players, or even long time category leaders, who may have lost their perceptual edge to an upstart. Or who find themselves facing unprecedented challenges brought about by the complex, dynamic times we live in.
Our strength with these sorts of brands is a result of our agile, idea-centric structure, which includes tightly integrated media, social, search, direct, database and deep digital marketing services. All topped by a comprehensive analytics platform which drives actionable, accountable creativity that engages audiences and stretches budgets and ROI as far as possible.
Eric Hyman is SVP, Business Development in the Atlanta office JWT. His background is as an account manager and planning director who has been involved in digital since early on, via extensive involvement with clients in the technology industry itself. Originally from NY, Eric is now based in Atlanta -- what he calls the West coast of the East coast -- and is a self described information junkie, swimmer, soccer nut and lover of great brands and all things tech. Follow his musings on the industry and minding the gap between perception and reality @ericadman
I am passionate about branding and social media. I love being at the intersection of the two. Seeing a person's raw reactions to something that they love or hate about a brand is the most awesome tool that an advertiser could ever hope for. I love the internet. I live on the internet. I tweet. I tumble.I do it all. I get excited about things that bring change. I love traveling. I love photography. I love technology. I love life.
I was born in Rio de Janeiro, Brazil, and grew up in Golden, Colorado. So I'm as comfortable on a ski slope as I am on a beach. I recently moved to Atlanta from Denver and am very happy to be at JWT.
My life's passion is writing. Whether I'm coming up with a headline for the next great ad campaign or the opening paragraph to my great American novel, I truly love creating through the vehicle of words. In fact, I love creativity period. Along with music, technology, sports and travel.
Eu falo português também e sempre gosto de conversar. Translation: I also speak Portuguese and always like to chat.
IM, Chat, Email and Social Networks Gone Wild
December 8th, 2009 by Rory Partalis
Categories: Digital Innovations | Tags: all-in-one, api, buddy media, chat, comments, communication, content, dashboard, digsby, email, facebook, fan pages, friendfeed, google, google wave, IM, images, inbox, instant messaging, media landscape, mobile, open, ping.fm, pixelpipe, platforms, profiles, social media, Social Networks, status updates, trillian, twitter, video, websites | 2 Comments »
The Social Media Landscape has become so complex that something needs to be developed to help us manage all of our profiles.
There is a quiet battle brewing under the shiny-new-thing syndrome we all are guilty of from time to time. This battle grew out of the complexity and exploding number of websites the average internet user has profiles on today. Modern advertisers and marketers are especially plagued by the inability to keep up with all the comments, inboxes, and instant messaging clients we use to communicate with our family, friends, coworkers and clients.
This provides an opening for smart companies to build an all-in-one online communication dashboard. And this opening gets bigger and bigger as companies like Twitter, Facebook and Google keep rolling out more and more open platforms and APIs. This allows other websites, widgets and mobile apps to have greater access to content and information from those platforms.
Friendfeed was obviously the original social network aggregator, and Facebook mimicked their methods and then bought them outright. Now Google has ambitions with Google Wave, but there are still gaps for an all-in-one online communication dashboard that both pulls and pushes content from all other communication platforms.
I’ve seen a few emerging spaces where companies are trying to partially realize this dream. The first battlefield is combining IM, Email and Social Network communications and content into one chat client. The two rivals I’ve found in this space are Trillian and Digsby. Each are strong contenders and pull from many of the same sources. I am currently testing Trillian on my work laptop and Digsby on my home laptop. I prefer Digsby’s IM client and chat window layout, but like the look of Trillian’s pop-ups better. In my opinion either works fine for my needs, both are strong contenders in the all-in-one space, but neither are quite there yet.
The second area where I see a battle brewing is the content uploading battlefield. This is where you can login to one place and post text, images, videos and other content to all of your social network profiles. Both Ping.fm and PixelPipe have a lot to offer in this space and also push to many of the same sources. Both also have mobile apps, which is awesome for posting content on the go.
I’ve also seen a third battlefield begin to emerge after having a conference call with a company called Buddy Media. They provide a dashboard that manages the layout of Facebook Fan Pages and Twitter Profiles. Very cool stuff, but still in its infancy.
Have you seen any other similar tools like this that would make all of our online lives easier? If so, please mention them in the comments section below.
2 Comments »