Yesterday I mentioned results of a casual though telling internal survey that led me to make the statement above, read below. Today I want to emphasize one potential takeaway for marketers, by picking up on a an idea from a presentation our director of search marketing, Jiri Vala, did at MediaPost’s recent Search Insider’s Summit. I won’t go too deeply into it since we are going to post it at some point soon. But the point was search marketing today is in a constant state of evolution. It doesn’t live in a vacuum. And it never will.
True, for many small marketers, a search only/driven strategy can be hugely successful. But for larger brands, or those with big aspirations, the importance of integrating search into a more cohesive overall communications plan — involving any of many trusted media sources like those noted in my last post — continues to increase. Understanding how to do this — and creating programs that are capable of attributing successful search results to their original media source, and/or vice versa — is one place search marketing is going.
It’s also a holy grail of sorts. He/she who can figure out a fool proof method will likely receive a buy out offer in rapid time. Until then, the teams of people most likely capable of sensibly integrating search with other aspects of the marcom mix, and then being able to make actionable sense of the data, are those with expertise across a wide variety of disciplines, including search.
Our office is one where such a team exists. There are others out there, I’m sure. If I were a marketer facing complex challenges in dynamic markets, I’d engage one of these sorts of shops in dialogue. I’m not sure anyone has all the answers yet (Jiri and co, correct me if I am wrong here). Because in the future, no matter how many years BrandZ names Google the world’s #1 brand, the inability to closely tie search marketing to the rest of the trusted media landscape will have a major impact on everyone else who wants to be on that list.
Interestingly, our company recently did a far less scientific piece of research among our own employees that also said something uniquely enlightening, though entirely different, about Google.
Members of our media/experience team circulated a one question internal survey asking everyone to list their three favorite media sources. The intention was to use the results in an orientation session to show how diverse our own media preferences are. And the results confirmed it, with nearly 125 “top 3″ sources collectively named.
But what jumped out at me was not the variety of unaided answers. Nor the overwhelming dominance of CNN (see Wordle results below, kudos CNNers), across almost every department in the agency (other crowd favorites were ESPN, MSN, Fox News, ABC, Wired, along with one medium, radio).
Mighty Google looking more like David than Goliath
What jumped out, rather, was in fact, what didn’t jump out; Google.
Think about that a minute. In a world where Google plays such a pervasive role in so many people’s lives, in an industry that’s been pretty much turned upside down by the immense power of Google itself, a relatively small number of us “industry insiders” think of Google as a “media source.”
While I suppose this shouldn’t be totally surprising, I found seeing it so clearly to be pretty enlightening.
To be quite clear, this doesn’t lessen Google’s omnipresent and ever-expanding role in pretty much everything. But it does lead me to say this; Google is not media.
What is Google then? A tool? A platform? An aggregating oracle? The Gutenberg Press of the next millennium?
Personally, I think it most closely resembles a medium. Though this doesn’t exactly fit either, since I think in the technical sense, the Internet is the medium.
One thing is certain, though. As Marshall McLuhan pointed out (for those in the Google generation not… errr… um… experienced enough to have been forced to study this in college, see this great clip I caught the other night from Annie Hall, though you might not have heard of that either), in the grand scheme of things, it is not the content itself, or any single provider of content, that is most responsible for the way people interact with media, or the changes media can bring about, but rather the medium itself.
On that note, the results of the research are clear. Despite our overwhelming love of select media brands to keep us informed and engaged, the medium is still the #1 message. And the message is, at least as far as I’m concerned, I should have bought Google at $95.
Effortless Experiences… aahhhhhh, doesn’t that sound nice? But what does it mean?
It simply means being able to do things very easily. And we, as creatives, have the opportunity to create these experiences everyday. But rather than get into the weeds of the daily ad grind, let’s take a look at some of the technologies enabling the next generation of ever-more effortless experiences.
The Semantic Web
Tim Berners-Lee, father of the World Wide Web, is known for predicting that Web 3.0 will be centered around the “semantic web.” The semantic web is a difficult concept to understand, but essentially it is when the internet understands naturally-phrased questions and answers them in the simplest ways possible. For example, I can ask how many people visit the Burger King near my house. The semantic web will find out where I live, where the nearest Burger King is and will then search through Burger King franchise reports to deliver the most relevant information to my question.
The semantic web is still theoretical, but we do see elements of this slowly coming to fruition. Remember that Wolfram Alpha website? Yeah, that was kinda semantic web, but its uses were pretty limited. But take Google for example, their search algorithm is so sophisticated that you can type in questions in normal human-speak, as opposed to keywords and advanced operators, and Google delivers a set of pertinent results. This has especially improved with the addition of local results and info from our personal social network connections. Many of these Google upgrades were included as a response to Bing’s debut already containing these features.
However, is there such a thing as effortless experiences outside the murky waters of the semantic web?
Yes! And this is where things get really fun!
Touchscreens and Applications
Take for example, the iPad and iPhone. These devices appear to have an interface intuitive enough for toddlers and the elderly alike to be able to pick up and use without any training or instructions. Many of the current iPhone features are not new to the mobile category, but those features never really gained much traction on pre-iPhone smartphones for one BIG reason: Interface Usability. This is where Apple excels. To see what I mean, watch this 2.5 year old figure out how to use the iPad:
And here’s another clip of a 99 year old rediscovering that she can read and write again, thanks to the iPad:
Motion Controllers
Yes, interface, the great equalizer. Computers in the past were for data processors, hackers and people who understood CLI… until the first Mac with a graphical user interface (GUI). Video games have also experienced an interface revolution with the advent of the motion-sensing WiiMote, opening up gaming to an untapped audience. The video below shows seniors at a nursing home trying their hands at some Wii Bowling:
Speech Recognition
Another interface area we see building momentum behind effortless experiences is the realm of speech recognition, dictation or speech-to-text. This is where you can speak into a microphone and software translates what you say into text. Taking it a step further, you can say, “Open my documents,” and the computer completes the task. This has been around for a while, but is only now becoming reliable enough to be useful beyond early adopters. One of the early pioneers of this technology and current leaders is Nuance, maker of Dragon NaturallySpeaking. The software works surprisingly well and if you haven’t tried it yet I suggest you download their free mobile application.
So, what does “Effortless Experiences” mean for advertisers?
The central idea behind this entire trend is “simplicity.” More importantly it is taking complex tasks or information and allowing people to experience them with the least amount of effort. No matter what you are doing, people appreciate when complex things are made simple.
If you aren’t a user experience expert, but are more of a content developer, consider infographics as the type of effortless experience you can provide. Check out Fast Company’s Infographic of the Day website if you want to see some expert examples.
And if you work more on the business end of the agency, consider the vast amount of mind-numbing presentations you give or receive on a daily basis. Wouldn’t it be nice if the key points, conclusions and recommendations were presented in ways that were effortless to identify, understand and implement? That is what we are looking for – Effortless Experiences.
And if you’ve made it this far, thank you! Your reward is this video of a cat playing with an iPad:
Whether you realize it or not, I’m sure you’ve fallen victim to one of the most effective marketing tricks in the book – sucking people in by providing them with engagement statistics. It’s a tough concept to wrap your head around initially, but once you understand it, you notice it everywhere – the endless feedback loop of engagement statistics.
The draw of this is most apparent in video game addicts. Do you know someone who is obsessed with improving their XBOX Gamer Score or getting enough XP to level up their character in WoW (that’s World of Warcraft for you n00bs)? Do you know a Facebook addict that is consumed with seemingly mindless apps like Farmville or Mafia Wars? Why do they care so much about something that has little to no effect on their real life? Because their stats are constantly shared with themselves and their peers and it becomes a status symbol or competition of sorts. It also taps into the OCD in us all – a desire to make progress and accomplish things.
However, this isn’t just limited to gamers. Take marketers, like myself. Too much of my time is consumed with checking email because I hate to have things on my to do list or unread email messages. I also spend a lot of time on Google Reader making sure to keep up with my RSS feeds and to make sure I continue to share and read shared items with my peers. Actually, when I think about it, much of my online life is trying to suck me in even further with engagement stats and feedback loops: Twitter followers, RTs, DMs, @ replies and lists; Facebook friends; Netflix Queue lists and rated movie counts; and Foursquare check-ins…
There is a debate to be had about whether this is a healthy trend or not, but I’m not going there because I feel like there is no turning back now. People, like myself, enjoy being able to see statistics on our own behavior and being able to compare that behavior with friends’. However, I do recommend moderation and reflection on our behavior. Most people reading this blog consider themselves savvy marketers or advertisers, so we should be able to spot these techniques designed to encourage re-engagement. Feel free to get sucked into these binges of OCD behavior from time to time, but know when to say “enough is enough.”
On the other hand, from a marketer’s perspective, giving people access to statistics is a valuable tool to encourage re-engagement. Use it wisely.
Lots of big announcements from Qualcomm at CES this year:
Qualcomm CEO Keynote
Qualcomm CEO just announced that their chipsets and CDMA technology, plus AT&T will now support Google’s Chrome OS. He then introduced HTC’s CEO who announced that as a part of their mission to bring smartphones to the masses, they are launching the new HTC Smart device.
Qualcomm Announces 1st Smartbook with Lenovo
Lenovo CEO is announcing Lenovo’s first Smartbook – a smartphone and mini-PC powered by Qualcomm’s Snapdragon tech. Skylight smartbook is always connected. First in a new category. First to run Flash 10. 3 spae browsing, up to 3 pages visible at the same time.
Qualcomm and HP Preview Andriod Laptop
Yep, you heard it. An HP laptop coming using Andriod OS for always on connectivity. Close the laptop and it’s still connected. Open the laptop and you’re already on – no re-opening all your applications.
Qualcomm Project Kinect
Project Kinect outfits schools in North Carolina with wireless technology and equipment. They will expand to 4 new projects for wireless programs in schools. Program provides, for example, offers interaction with textbooks on their netbook, rather than carrying their books.
To do this, Qualcomm is developing new mirasol display technology with color and full motion video for e-readers and smartbooks.
(Note: This post has been edited to combine a few different, smaller posts into one)
The Social Media Landscape has become so complex that something needs to be developed to help us manage all of our profiles.
There is a quiet battle brewing under the shiny-new-thing syndrome we all are guilty of from time to time. This battle grew out of the complexity and exploding number of websites the average internet user has profiles on today. Modern advertisers and marketers are especially plagued by the inability to keep up with all the comments, inboxes, and instant messaging clients we use to communicate with our family, friends, coworkers and clients.
This provides an opening for smart companies to build an all-in-one online communication dashboard. And this opening gets bigger and bigger as companies like Twitter, Facebook and Google keep rolling out more and more open platforms and APIs. This allows other websites, widgets and mobile apps to have greater access to content and information from those platforms.
Friendfeed was obviously the original social network aggregator, and Facebook mimicked their methods and then bought them outright. Now Google has ambitions with Google Wave, but there are still gaps for an all-in-one online communication dashboard that both pulls and pushes content from all other communication platforms.
I’ve seen a few emerging spaces where companies are trying to partially realize this dream. The first battlefield is combining IM, Email and Social Network communications and content into one chat client. The two rivals I’ve found in this space are Trillian and Digsby. Each are strong contenders and pull from many of the same sources. I am currently testing Trillian on my work laptop and Digsby on my home laptop. I prefer Digsby’s IM client and chat window layout, but like the look of Trillian’s pop-ups better. In my opinion either works fine for my needs, both are strong contenders in the all-in-one space, but neither are quite there yet.
The second area where I see a battle brewing is the content uploading battlefield. This is where you can login to one place and post text, images, videos and other content to all of your social network profiles. Both Ping.fm and PixelPipe have a lot to offer in this space and also push to many of the same sources. Both also have mobile apps, which is awesome for posting content on the go.
I’ve also seen a third battlefield begin to emerge after having a conference call with a company called Buddy Media. They provide a dashboard that manages the layout of Facebook Fan Pages and Twitter Profiles. Very cool stuff, but still in its infancy.
Have you seen any other similar tools like this that would make all of our online lives easier? If so, please mention them in the comments section below.
Mobile search has become more and more prevalent with the introduction of the iPhone and with smart phones becoming more mainstream. This trend is seen in recent research from Google, which has identified search patterns for mobile phones. Results suggest that iPhone searches mimic computer-based search behavior in terms of query length, which are about three words per query for both computer and iPhone. Conventional cell phone queries average 2.5 words. Searchers on smart phones are becoming more like computer-based searchers, not only in query length and diversity, but also in repeat search behavior. This makes sense because as the line continues to blur between cell phones and computers – behavior is sure to follow.
Local search volume is also projected to grow from 28% to 35% of all mobile searches. US local mobile search is also predicted to hit $1.3 billion by 2013, up from $20 million in 2008. This makes it increasingly important for local small businesses to make sure that their sites are updated with location information.
Mobile search is seen as a global upward trend. Yahoo recently extended Yahoo Mobile and the Yahoo iPhone app to nine additional countries: Singapore, Malaysia, Taiwan, Australia, Mexico, Brazil, Argentina, Spain, and Italy. The company offers mobile service in 17 countries across Europe, Asia, and the Americas and on 400 devices with HTML-enabled mobile browsers.
Continuing on my earlier post about the future of search, I’d like to take a look at other types of search engines online. Although Google holds the top spot, two new search engines are exploring different directions in search with their unique capabilities to search the web. Two of the newest models in search engines are Wolfram-Alpha and Hakia, which both use unique algorithms to generate search results.
Wolfram-Alpha calls itself a “Computational Knowledge Engine” that answers factual queries. Most search engines provide a list of links to documents or webpages, while Wolfram answers the queries by computing the answer from structured data and presents the answers on the same page. Wolfram’s platform Mathematica relies on computer algebra, symbolic and numerical computation, as well as statistical capabilities in order to represent real-world knowledge. Since the launch in May of 2009, Wolfram contains more than 10 trillion pieces of data, 50,000+ types of algorithms and models, and linguistic capabilities for more than a 1000 domains.
Similar to Wolfram is Hakia, which labels itself as a “Semantic Search Engine” that delivers results based more on the relationships between keywords and concepts rather than statistical analysis. Most of the major search engines like Bing, Google, and Yahoo provide data based on popular results using statistical ranking methods, whereas Hakia examines criteria that focus on the quality, not the popularity. Hakia’s semantic relationship criteria must be met in order to generate a result. Criteria include whether or not information comes from a credible web site recommended by librarians, represents the most recent available information, and is relevant to the query.
Although not expected to overtake Google or Bing in the search engine game, Hakia and Wolfram-Alpha provide alternate methods of searching on the web. And don’t think that the big search engines haven’t noticed: Google recently released a Beta search engine called Google Squared that seems to be a direct response to the Wolfram-Alpha engine.
The following link offers more information about these fascinating new search engines:
2009 has produced several watershed moments in the evolution of the search industry. The way we find and use information online will change dramatically over the next several years, due mainly to the rise of Twitter, increased competition, and improvements in mobile phone technology.
The most obvious change in the search landscape has been the much heralded arrival of Bing. It’s been difficult to ignore Microsoft’s clever multimillion dollar advertising blitz over the past several months announcing the release of its new search engine. It was this threat of Microsoft developing a “better” search engine that unleashed a firestorm of product development at Google as an offensive move aimed at improving the relevancy of their search results.
A host of other search engines, including the recent release of Wolfram-Alpha, are also forcing Google to revisit the way in which they index and display information to end users.
Some of the biggest challenges to the traditional concept of search will come from social media in the form of real-time search. Real-time searches are growing exponentially thanks to the explosive popularity of Twitter, with the resulting competitive pressure will force dynamic changes in the search landscape.
As consumers become increasingly dependent on mobile phones as handheld computers, they are also becoming more reliant on these devices for mobile search. This not only shapes how search engines deliver results, but also how businesses take advantage of new advertising opportunities.
Innovation is the force that fuels growth and provides exciting new opportunities for our clients to reach their customers. This is why we are explored Search with our IN THE MIX newsletter. We examined search trends and shared some insights, so that we can all be better prepared to recognize new opportunities as they arise.
JWT CET’s IN THE MIX newsletter is prepared monthly by the Engagement Team at JWT’s Communications, Entertainment, Technology practice. If you would like to subscribe to the email version of the IN THE MIX newsletter, click here.
We were recently granted access to the Google Wave Developers Sandbox and are testing out our first Google Wave Embed on this blog for everyone to see!!!
Ok, we kinda lied, but it’s not our fault. Everyone can’t see this, thanks to Google’s developer rules, but you lucky few who have access to the developer’s sandbox (sorry again, that’s not the same as the Wave Preview) can see this and I’d love to hear how you’re using it. Comment down below, in the Wave, and share you’re cool implementations, extensions and ideas.
For everyone else, you can get a little taste of what the developers are up to over at the Google Wave Samples Gallery. There’s all kinds of cool extensions and bots for sites like Craig’s List, Twitter and IMDb. And everyone, please share you’re thoughts about Google Wave, the Preview and the Developer activity in the comments section below.
We’re the Atlanta office of JWT, the largest US agency network. Our expertise is working with challenger brands. Either up-and-comers looking for an edge on their larger rivals, or more established players, or even long time category leaders, who may have lost their perceptual edge to an upstart. Or who find themselves facing unprecedented challenges brought about by the complex, dynamic times we live in.
Our strength with these sorts of brands is a result of our agile, idea-centric structure, which includes tightly integrated media, social, search, direct, database and deep digital marketing services. All topped by a comprehensive analytics platform which drives actionable, accountable creativity that engages audiences and stretches budgets and ROI as far as possible.
Eric Hyman is SVP, Business Development in the Atlanta office JWT. His background is as an account manager and planning director who has been involved in digital since early on, via extensive involvement with clients in the technology industry itself. Originally from NY, Eric is now based in Atlanta -- what he calls the West coast of the East coast -- and is a self described information junkie, swimmer, soccer nut and lover of great brands and all things tech. Follow his musings on the industry and minding the gap between perception and reality @ericadman
I am passionate about branding and social media. I love being at the intersection of the two. Seeing a person's raw reactions to something that they love or hate about a brand is the most awesome tool that an advertiser could ever hope for. I love the internet. I live on the internet. I tweet. I tumble.I do it all. I get excited about things that bring change. I love traveling. I love photography. I love technology. I love life.
I was born in Rio de Janeiro, Brazil, and grew up in Golden, Colorado. So I'm as comfortable on a ski slope as I am on a beach. I recently moved to Atlanta from Denver and am very happy to be at JWT.
My life's passion is writing. Whether I'm coming up with a headline for the next great ad campaign or the opening paragraph to my great American novel, I truly love creating through the vehicle of words. In fact, I love creativity period. Along with music, technology, sports and travel.
Eu falo português também e sempre gosto de conversar. Translation: I also speak Portuguese and always like to chat.
IM, Chat, Email and Social Networks Gone Wild
December 8th, 2009 by Rory Partalis
Categories: Digital Innovations | Tags: all-in-one, api, buddy media, chat, comments, communication, content, dashboard, digsby, email, facebook, fan pages, friendfeed, google, google wave, IM, images, inbox, instant messaging, media landscape, mobile, open, ping.fm, pixelpipe, platforms, profiles, social media, Social Networks, status updates, trillian, twitter, video, websites | 2 Comments »
The Social Media Landscape has become so complex that something needs to be developed to help us manage all of our profiles.
There is a quiet battle brewing under the shiny-new-thing syndrome we all are guilty of from time to time. This battle grew out of the complexity and exploding number of websites the average internet user has profiles on today. Modern advertisers and marketers are especially plagued by the inability to keep up with all the comments, inboxes, and instant messaging clients we use to communicate with our family, friends, coworkers and clients.
This provides an opening for smart companies to build an all-in-one online communication dashboard. And this opening gets bigger and bigger as companies like Twitter, Facebook and Google keep rolling out more and more open platforms and APIs. This allows other websites, widgets and mobile apps to have greater access to content and information from those platforms.
Friendfeed was obviously the original social network aggregator, and Facebook mimicked their methods and then bought them outright. Now Google has ambitions with Google Wave, but there are still gaps for an all-in-one online communication dashboard that both pulls and pushes content from all other communication platforms.
I’ve seen a few emerging spaces where companies are trying to partially realize this dream. The first battlefield is combining IM, Email and Social Network communications and content into one chat client. The two rivals I’ve found in this space are Trillian and Digsby. Each are strong contenders and pull from many of the same sources. I am currently testing Trillian on my work laptop and Digsby on my home laptop. I prefer Digsby’s IM client and chat window layout, but like the look of Trillian’s pop-ups better. In my opinion either works fine for my needs, both are strong contenders in the all-in-one space, but neither are quite there yet.
The second area where I see a battle brewing is the content uploading battlefield. This is where you can login to one place and post text, images, videos and other content to all of your social network profiles. Both Ping.fm and PixelPipe have a lot to offer in this space and also push to many of the same sources. Both also have mobile apps, which is awesome for posting content on the go.
I’ve also seen a third battlefield begin to emerge after having a conference call with a company called Buddy Media. They provide a dashboard that manages the layout of Facebook Fan Pages and Twitter Profiles. Very cool stuff, but still in its infancy.
Have you seen any other similar tools like this that would make all of our online lives easier? If so, please mention them in the comments section below.
2 Comments »